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Technical FAQs
- Will JEMS work on a Macintosh?
- Will JEMS work on a PC?
- Will JEMS work on Internet Explorer?
- Will JEMS work on other browsers besides Internet Explorer?
- Are there minimum system requirements to run JEMS?
- Do I need to have cookies enabled to use JEMS?
- Do I need to have Javascript enabled to use JEMS?
- Will JEMS work if I have anti-popup software installed on my computer?
- Can I still use the browser navigation buttons as I would with a regular web page?
- If the browser stops responding, should I press the Reload/Refresh button?
- Why won't JEMS allow me to store my password as other web sites do?
- Why do I have to log back into JEMS after leaving my computer for a period of time?
- Can I trust the log in page? It doesn't look anything at all like the JEMS system.
- How can I avoid potential problems with Internet Explorer browser caching settings?
1.Will JEMS work on a Macintosh?
Yes, JEMS does work on Macintosh computers. We have not been able to test JEMS heavily on the Mac platform, due to lack of resources to test from, so if you do experience any problems, please contact the JEMS support staff. No minimum system requirements have been set for JEMS on the Mac platform, but we recommend that you use Mac OS 8.1 or newer and we do require that you use Internet Explorer 5.1.* or higher to run the application.
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2. Will JEMS work on a PC?
Yes, JEMS does work on all PC-based platforms. We have successfully tested JEMS on all current Windows operating systems. We do not recommend that you run JEMS on Windows 95 or 98SE. Both of these operating systems already are or will be discontinued and we will no longer support them.
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3. Will JEMS work on Internet Explorer?
Yes, JEMS will work with Internet Explorer. JEMS is designed to only work with Internet Explorer 5.5 and higher on Windows or Internet Explorer 5.1.* or higher on Macs. If you attempt to operate JEMS using any other browser software, you will be prompted to use IE.
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4. Will JEMS work on other browsers besides Internet Explorer?
No, JEMS will not work on browsers other than Internet Explorer. If you attempt to operate JEMS with any other browser software, you will be prompted to use Internet Explorer instead.
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5. Are there minimum system requirements to run JEMS?
The only mandatory requirement to run JEMS is to use Internet Explorer version 5.5 or higher. We do not recommend you use any Windows operating systems older than Windows ME or Windows NT 4.0. We also do not recommend that you use any Mac OS older than 8.x. There are no minimum RAM or processor requirements for running JEMS. However, the speed of your processor and the amount of available RAM may impact the performance of JEMS on your computer.
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6. Do I need to have cookies enabled to use JEMS?
Yes, you must have cookies enabled in your browser to use JEMS. JEMS requires cookies to enable successful authentication.
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7. Do I need to have Javascript enabled to use JEMS?
Yes, you must have Javascript enabled to use JEMS. JEMS relies very heavily on Javascript to perform the necessary functions to create a valid journal. JEMS will not run if you do not have Javascript enabled.
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8. Will JEMS work if I have anti-popup software installed on my computer?
Certain pieces of functionality in JEMS use popup windows. If you run anti-popup software while you are in JEMS, you will not be able to make use of all of the available functionality. We do not recommend that you use anti-popup software while using JEMS.
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9. Can I still use the browser navigation buttons as I would with a regular web page?
Using the navigation buttons provided by your browser may lead to displaying of inaccurate information and may cause inproper reloading of pages. JEMS itself contains all of the navigation options you need in order to use the system.
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10. If the browser stops responding, should I press the Reload/Refresh button?
Please do NOT use the Reload/Refresh button when using JEMS. This could have adverse effects such as duplicating data in your journal.
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11. Why won't JEMS allow me to store my password as other web sites do?
JEMS utilizes the Kerberos authentication scheme via a protocol developed by CIT called CU Web Login. It is considered highly unsecure to store your passwords in your browser. Because of this, CU Web Login was altered to prevent storage of Kerberos passwords in browsers.
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12. Why do I have to log back into JEMS after leaving my computer for a period of time?
After 30 minutes, the JEMS system forces users to reauthenticate. This is a security measure that is taken so that when you leave your computer, there is a small amount of time during which someone could pretend to be you in the system.
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13. Can I trust the log in page? It doesn't look anything at all like the JEMS system.
Yes, you can trust the log in page. This is Cornell's standard web-based login page.
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14. How can I avoid potential problems with Internet Explorer browser caching settings?
There is a known issue with Internet Explorer's caching settings. If you do not have the Temporary Internet Settings for the browser set to check for newer versions of web pages every visit to the page, you may pull up stale journal data that has been saved in memory by the browser.
To fix this:
a.) Open Internet Explorer
b.) Go to the "Tools" menu at the top of the browser and click on it.
c.) Go to the "Internet Options" option and click on it.
d.) Click on the "General" tab in the window that pops up.
e.) Click on the "Delete Files" button within the middle section of the window ("Temporary Internet files") and click "OK" in the small window that pops up.
e.) Next, click on the "Settings" button within the same middle section of the window ("Temporary Internet files").
f.) Choose the very first option "Every visit to the page" and click the "OK" button. That window should close.
g.) Click the "OK" button in the next window. That window should close.
h.) Close all Internet Explorer browser windows. The next time you open your browser, the settings will take effect from there on out.
Click here to see a screen shot.
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